Return Policy

At Soycrboutique, we are committed to providing high-quality floral arrangements. If you are not satisfied with your purchase, please contact us within 24 hours of delivery, and we will work with you to resolve the issue.

If your floral arrangement arrives damaged or is not as described, please contact us immediately with photos of the product. We will arrange for a replacement or provide a full refund.

To report damage, please contact us within 24 hours of delivery with your order number and photographs of the damaged product.

Orders can be cancelled up to 24 hours before the scheduled delivery date. To cancel an order, please contact us by phone or email with your order number.

Cancelled orders will receive a full refund to the original payment method within 5-7 business days.

Refunds are available for damaged, defective, or incorrectly delivered products. Refunds will be processed to the original payment method used for the purchase.

Refunds typically take 5-7 business days to appear in your account after processing. Please allow additional time for your bank to process the refund.

Due to the perishable nature of flowers, we cannot accept returns of floral arrangements that have been delivered and accepted, unless they are damaged or defective.

Custom orders and special arrangements made to specific requirements are generally non-refundable unless there is a defect or error on our part.

If you experience issues with delivery, such as incorrect address or failed delivery attempts, please contact us immediately. We will work with the delivery service to resolve the issue.

We are not responsible for delivery issues caused by incorrect address information provided by the customer or circumstances beyond our control.

To request a return or refund, please contact us with the following information:

• Your order number
• Reason for return or refund
• Photographs if the product is damaged
• Your contact information